I’m not getting any emails, what do I do?
It's often assumed that not receiving emails means that the server is down. 99.9% of the time, this is not the case. If the server is down your site also becomes inaccessible. More often than not, not receiving emails means your inbox is full.
Every email account you set up within your control panel is set up to have a quota of 10MB. This is by default but can be changed at any time in your control panel. Once your inbox has come close to reaching your quota, you should receive an email warning you of this. This email is sent to the email address with which you set up your hosting account which should NOT be related to your domain for this very reason. Once your inbox meets or goes over your quota you will no longer receive any emails as your inbox is then, obviously, full.
In order to start receiving emails again you can either 1) log in to your control panel and increase your quota (either permanently or temporarily), or 2) start deleting or moving messages off the server. The latter is explained below.
Deleting/moving messages off the server
If you use an email program such as Apple Mail, Mozilla Thunderbird or Microsoft Outlook, and use POP3, you need to make sure your email program is set to remove email messages off the server. Otherwise, all that is happening when you get new email is that you are simply downloading a copy of the message; the original stays on the server, taking up space. As those accumulate, your mail box (on the server) will eventually fill up. If you are using webmail, you are directly connected to the server and deleting messages is the only way to resolve this problem (other than increasing your quota which delays the problem for a later time).
To set Apple Mail to remove email off the server automatically follow the instructions below.
In Mail, go to Apple Mail > Preferences.
Click on the Accounts icon at the top of the Preferences window.
Select your account.
Click on the Advanced tab.
Make sure Remove copy from server after retrieving a message: is checked.
Set the frequency (in the pull-down menu below the checkbox) to anything appropriate for the amount of email you get.
To clear out your server's inbox, click on the Remove now button next to the pull-down menu.
Close the Preferences window. You will be asked to save your changes; be sure to click Save.
To set Microsoft Outlook 2003 to remove email off the server automatically follow the instructions below.
On the Tools menu, click E-mail Accounts.
Click View or change existing e-mail accounts, and then click Next.
Select your account, and then click Change.
Click More Settings.
Click the Advanced tab, and under Delivery, select the Leave a copy of messages on the server check box.
Select one of the following options:
- Remove from server after x days: E-mail messages are downloaded to your computer but remain on the e-mail server for the number of days that you specify. This is the most common setting for people who want to read their messages at work but also download them for permanent storage on their home computer. We recommend that you choose the smallest number of days that suits your needs. The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota.
- Remove from server when deleted from 'Deleted Items': E-mail messages are downloaded to your computer but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the Deleted Items folder. Just deleting the message doesn't remove the message from the e-mail server. If you do not select either check box, messages are left on the server indefinitely. You can eventually exceed your mailbox quota, unless you connect to the e-mail server from another computer that has Outlook configured to remove messages from the e-mail server.
Click OK, and then click Finish.
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