What do I do to fix an email account quota exceeded error?

If your email account usage is near your quota OR your master account usage is near its quota, people sending you email or large attachments may have their email to you rejected with an error message similar to this:

Delay(error) reason: Disk quota exceeded: mailbox is full

You need to determine which quota is the culprit: the master account quota or the email mailbox quota. If it's your email mailbox, you can change it yourself (up to the maximum allowed for your overall account quota) by logging in to your control panel, or you can simply clear messages off the server. Read this Knowledge Base article for more information.

If it's your master account, please submit a support ticket.

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