Effective Date: This Terms of Service was last updated on February 20, 2008.

99.9% Uptime

420 Design guarantees service availability for our public Internet network to be 99.9%. In the event that our network does not experience 100% network uptime in a given month, 420 Design will refund 100% of the customer's monthly service fees for that month affected.

Terms

All SLA claims must be filed by opening a support ticket through our billing system within 5 days of the incident. The support ticket must include all relevant information including domain name, full description of the incident and any logs (if applicable). All SLA credits will be issued as service credits against future invoices.

Service downtime is measured from the time the network is 100% unreachable until connectivity has been restored. Any scheduled downtime or network maintenance will not apply towards this downtime calculation. The 99.9% Uptime guarantee does not apply to any software or services running on a client's account.

Clients currently in arrears for services do not qualify for SLA claims. Clients participating in malicious or aggressive activities thereby causing attacks or counterattacks, do not qualify for SLA claims and shall be in violation of the AUP.